Contact Us

As always, providing timely and quality service to participants is our top priority. We are experiencing higher than normal call volumes. To avoid longer than expected wait times, please contact us during off-peak times - Wednesday through Friday, from 10:00 A.M. to 3:00 P.M., Eastern time.

Account Questions?

Questions about your 401k, retirement account (non-IRA), or pension?   
Call 1-800-294-3575 to speak with a John Hancock Participant Services Representative.
Representatives are available 8:00 A.M. to 10:00 P.M., ET, Monday–Friday on New York Stock Exchange Business days.
Para asistencia en español llame al 1-888-440-0022.
Los representantes están a su servicio de 8:00 A.M. to 10:00 P.M., ET (Hora del Este).

Questions about your John Hancock Managed IRA Account? 
Call a Managed IRA Case Manager at 1-888-232-3695.
Representatives are available 9:00 A.M. to 5:00 P.M., ET, Monday-Friday New York Stock Exchange Business Days.