Contact Us

In observance of Juneteenth National Independence Day, our contact center hours will be:

  • Wednesday, June 19, 2024 - Closed
  • Thursday, June 20, 2024 - Regular business hours from 8am - 10pm, E.T.

As always, providing timely and quality service to participants is our top priority. We are experiencing higher than normal call volumes. To avoid longer than expected wait times, please contact us during off-peak times - Wednesday through Friday, from 10:00 A.M. to 3:00 P.M., Eastern time.

Account Questions?

Questions about your 401k, retirement account (non-IRA), or pension?   
Call 1-800-294-3575 to speak with a John Hancock Participant Services Representative.
Representatives are available 8 AM to 10 PM ET, Monday–Friday on New York Stock Exchange Business days.
Para asistencia en español llame al 1-888-440-0022.
Los representantes están a su servicio de 8 AM a 10 PM (Hora del Este).

Questions about your John Hancock Managed IRA Account? 
Call a Managed IRA Case Manager at 1-888-232-3695.
Representatives are available 9 AM to 5 PM ET, Monday-Friday New York Stock Exchange Business Days.

Forgot your Username or Password?

  • To reset your Username and/or Password, please choose the “Forgot Username/Password?” link on the login page.
  • Do not use your Social Security number to log in once you’ve registered.  You must use your newly created Username and password instead.
  • Once logged in, you can change your Username and/or Password, along with other security related information, by going to the “My Profile” page from the mega Menu.
  • Please note: when accessing your retirement account or pension by phone, your PIN is different than your web password. You can reset your phone PIN using the Voice Response system by calling 1-800-294-3575.