Contact Us

As always, providing timely and quality service to participants is our top priority. To avoid longer than expected wait times, please contact us during off-peak times - Wednesday through Friday, from 10:00 A.M. to 3:00 P.M., Eastern time.

Account Questions?

Questions about your 401k, retirement account (non-IRA), or pension?   
Call 800-294-3575 to speak with a John Hancock Participant Services Representative.
Representatives are available 8 AM to 10 PM ET, Monday–Friday on New York Stock Exchange Business days.
Para asistencia en español llame al 1-888-440-0022.
Los representantes están a su servicio de 8 AM a 10 PM (Hora del Este).

Questions about your John Hancock Managed IRA Account? 
Call a Managed IRA Case Manager at 1-888-232-3695.
Representatives are available 9 AM to 5 PM ET, Monday-Friday New York Stock Exchange Business Days.

Forgot your Username or Password?

  • To reset your Username and/or Password, please choose the “Forgot Username/Password?” link on the login page.
  • Do not use your Social Security number to log in once you’ve registered.  You must use your newly created Username and password instead.
  • Once logged in, you can change your Username and/or Password, along with other security related information, by going to the “My Profile” page from the mega Menu.
  • Please note: when accessing your retirement account or pension by phone, your PIN is different than your web password. You can reset your phone PIN using the Voice Response system by calling 1-800-294-3575.