Help

Technical help

Email Web_master@jhancock.com. Include your company name, plan name, browser version and operating system to speed up the process.

Security Settings

To ensure that you can securely view the web site, New York Life Retirement Plans Services recommends your internet web browser use the following configuration settings:

All browsers
JavaScript	ON
Cookies	ENABLED for session and first-party BLOCKED for third-party
Pop-up Blockers	Add x.bcomplete.com exceptions if Pop-up Blocker is ON

Internet Explorer
Security	MEDIUM-HIGH (default) Add x.bcomplete.com sites to Trusted Sites list
Privacy	MEDIUM (default)
Content	Add x.bcomplete.com sites to Approved Sites list if Content Advisor is ON

Account questions

Call 1-800-294-3575, 8 AM to 10 PM ET, Monday–Friday, to speak with a representative.

Site Settings

Set your screen resolution to 1280 x 1024 pixels or higher to get the most from this site. We also recommend you disable pop-up blockers and set your browser to accept cookies.