Recommended Settings

Screen resolution setting

We recommend setting your display settings to 1280 x 1024 pixels of higher for optimal screen resolution and highest color quality.

Browser security

We recommend you use a browser that supports 256-bit (SSL/TLS) encryption, is JavaScript enabled and accepts cookies. These requirements help ensure the safety of your financial information and allow us to track usage of the site in order to improve our service to you.

If your browser does not support 256-bit encryption, you should update your browser to the latest version. The latest versions of Internet Explorer, Firefox, Chrome and Safari offer 256-bit encryption as a standard feature.

To ensure that you can securely view the web site, John Hancock recommends your internet web browser use the following configuration settings:

ALL BROWSERS

JavaScript

ON

Cookies

ENABLED for session and first-party
BLOCKED for third-party

Pop-up Blockers

Disable or add *.bcomplete.com as an allowed site

INTERNET EXPLORER

Security

MEDIUM-HIGH (default)
Add *.bcomplete.com sites to Trusted Sites list

Privacy

MEDIUM (default)

Content Advisor

Add *.bcomplete.com sites to Approved Sites list if Content Advisor is ON

Recommended Browsers

Our website is best viewed with the following web browsers:

  • Internet Explorer - 11.0 and above
  • Google Chrome - Current Version
  • Mozilla Firefox - Current Version
  • Safari - Current Version